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HELPING OTHERS
Philosophers and psychologists have long puzzled over the question of when people help others. On the one hand, we know that humans
are capable of great cruelty and callousness toward other members
of our species. Yet we also see striking examples of our willingness
to help, sometimes at great personal cost. Indeed, a recent Gallup
poll found that 100 million Americans are involved in some kind
of helping behavior on a routine basis <REF>. Why do people
help in some situations, and why do we fail to help in others?
Why Do People Help?
Sometimes it appears that individuals extend their help to others with no obvious expectation of reward, or even at great personal
risk or cost to themselves. People plunge into icy rivers to aid drowning
victims, give large sums of money to charity, intervene in muggings,
and give CPR to total strangers. If we can't discern an obviously
self-serving motive in the helper, we refer to such unselfish
behavior as altruism.
Altruistic acts can be planned, such as when we donate blood to
the Red Cross or volunteer to help build low-income houses with
the Habitat for Humanity organization. We can also act impulsively,
as when we stop to help another shopper pick up dropped groceries
or give money to a Salvation Army Santa Claus on the street. In
the sections that follow, we explore factors that facilitate helping.
Social norms
All human societies develop expectations for behavior that become
part of the shared culture. These implicit social rules or norms
are communicated to us at a very early age, and exert a powerful
influence on our behavior into adulthood. Most societies have
evolved norms that prescribe what is expected of a fair and decent
person; many of these have an impact on helping behavior. For
example, the norm of reciprocity dictates that we help
those who have helped us. Individuals are expected to return favors,
and may also expect the people that receive our help to reciprocate
in the future. The norm of social responsibility obligates
us to protect those whom we believe are genuinely needy or are
dependent on us. Adults are supposed to take care of children,
teachers are expected to be supportive of students, and the healthy
are expected to help the injured or infirm <REF>(Schwartz,
1977).
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