TECH SUPPORT

Allyn & Bacon/Longman has developed a comprehensive technical support program to help you with any questions or issues that arise regarding our WebCT ePacks.

Frequently Asked Questions (FAQ's)
We have an extensive database of answers to some of the most frequently asked questions regarding our WebCT courses. This database covers commonly asked topics such as hosting, licensing, installation, bookstore ordering, etc. This is your best starting point to find answers to a variety of WebCT-related questions. Please click here to access a list of topics covered in our FAQ database.

Pre-Adoption Questions
If you have questions relating to our course content, please click here to locate and contact your personal representative.

If you have technical questions about WebCT, you can post your question to the WebCT User's Mailing list. In addition to WebCT Product Support you will also have access to many knowledgeable WebCT users for tips and advice. You can also contact our WebCT Pre-Adoption Support Team, via email or by calling 1-800-842-2958. (For international inquiries, please send us an email at webct@pearsoned.com).

Post-Adoption Questions
Once you have adopted one of our WebCT ePacks, you are eligible to receive support directly from WebCT’s customer support team. Please visit: All adopters of Allyn & Bacon/Longman WebCT ePacks are eligible for support directly from WebCT’s Technical Support Group. To contact WebCT's Technical Support group for any technical or customer service questions that arise after adopting one of our WebCT ePacks, contact. WebCT's Technical Support department at 1-877-55WEBCT, or via email at pearsoned@webct.com